What does the Zero Risk Guarantee cover?

Our Zero Risk Guarantee has been designed from the ground up to cover your business from unexpected early termination fees. From resignation to redundancy, ZRG takes our already excellent Early Returns Service and protects from Day 1.

What's the difference between your current Early Returns Service and the enhanced cover of Zero Risk Guarantee (ZRG)?

The Zero Risk Guarantee reduces the deferment period for cover so that it kicks in from Day 1 (excl. parental leave which is covered from 3 months, rather than 6 months). This means your business is covered from Day 1 against some of the most common unforeseen reasons for a lease being terminated early: resignation, dismissal or redundancy.

I'm a current client, what does the Zero Risk Guarantee mean for me?

As an existing client, you will need to get in touch with the loveelectric team to opt-in and add the Zero Risk Guarantee to all future orders. Unfortunately we're unable to backdate the Zero Risk Guarantee for any existing vehicles of your fleet.

Will my employees benefit from the Zero Risk Guarantee?

Yes. Even though we add a small fee onto the monthly lease cost to ensure the Zero Risk Guarantee stays cost neutral for companies, employees also benefit. Included in every lease that's covered by the Zero Risk Guarantee, is a warranty for minor cosmetic damage to the body of the car, as well as alloy wheel damage.

Zero Risk Guarantee | loveelectric

Q: Is Zero Risk Guarantee automatically included when I sign up?

Your company will need to confirm the Zero Risk Guarantee is to cover all employees. We're unable to 'mix' the levels of cover, so your company will need to decide between Zero Risk Guarantee for everyone or our standard Early Returns Service. You are free to opt-out of ZRG at any time.

Q: What happens if our company's attrition rate goes above 15%?

Both our standard Early Returns Service and Zero Risk Guarantee are only available to companies with an attrition rate below 15%. However, if your attrition rate is below 15% at the point of delivery, then your chosen level of service is included for the duration of the lease term for that vehicle - regardless if the attrition rate exceeds the threshold. Only new orders and cars delivered from that point onwards wouldn't qualify.

What does our Zero Risk Guarantee include?

Peace of mind for your finance team from Day 1. Our Zero Risk Guarantee ensures that you don't incur any of the associated fees that comes with terminating a lease early.

Day 1 assurance

Immediate certainty for your business. As soon as an employee takes delivery, we ensure that your business is never left out of pocket - regardless of how the lease is terminated.

Cost-neutral

Zero Risk Guarantee is entirely cost-neutral for employers. A small, negligible fee is added to the employee’s monthly lease price, ensuring your business gains complete assurance without any financial burden.

Big Savings on Nearly-New EVs

Through our Zero Risk Guarantee, we rehire vehicles that are returned early through our reloved programme. By doing so, we're able to offer a range of nearly-new EVs to your employees at hugely discounted rates.

Quick payouts

Reimbursement is made within 10 days of being approved. The process is simple and easy, avoiding the need for any debt collectors or the use of the small claims courts.

Zero Risk Guarantee has your back.

Our Zero Risk Guarantee is market-leading, ensuring we support businesses where others don’t.

Other providers

The average assurance offered by other salary sacrifice providers

Market-leading

Zero Risk Guarantee

Peace of mind from Day 1

Resignation

After 6 months

From Day 1

Redundancy

Not included

From Day 1

Dismissal

Not included

From Day 1

Long term sickness

Often included

From Day 1

Death by any reason

Often included

From Day 1

Loss of licence on medical grounds

After 6 months

From Day 1

Parental leave

After 3 to 6 months

After 3 months

No hidden costs

Premium in first year

From Day 1

No limit on number of terminations

10% of fleet size

From Day 1

Ask about Zero Risk Guarantee today

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Fast & simple resolution. Guaranteed.

Refund completed within 10 days. Straightforward process. All from Day 1.

refund within 10 days

Other providers can take up to 90 days to pay from approval.

Simplified process

Stress-free reimbursement. Don't get buried in admin.

We sort the difference

Other providers may ask you to use debt collection agencies.

Cost-neutral and risk free

Attract the best talent with a benefits package they can't say no to. Sign up for salary sacrifice today and watch your retention rates soar.

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Maximise colleague retention

We view the EV salary sacrifice scheme as a commitment between business and employee - that’s why we include a "Commitment Fee" for employees if they choose to end a lease early. This typically equates to 1 month’s lease cost. The Zero Risk Guarantee provides businesses with complete peace of mind, whilst ensuring colleagues remain accountable for situations they control. This makes it mutually beneficial for both parties.

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Frequently asked questions

What does the Zero Risk Guarantee include?

Built to remove early termination uncertainty, our Zero Risk Guarantee gives your business Day 1 assurance against unexpected costs — from resignation through to redundancy.

Is the Zero Risk Guarantee really cost-neutral for my business?

Yes. Our Zero Risk Guarantee is entirely cost-neutral for employers. A small, negligible fee is added to the employee’s monthly lease price, ensuring your business gains complete assurance without any financial burden.

Is Zero Risk Guarantee automatically included when I sign up?

Yes. From February 2026, Zero Risk Guarantee is included as standard from Day 1, giving all clients complete peace of mind.

What happens if our company's attrition rate goes above 15%?

If your attrition rate is below 15% at the point a vehicle is delivered, that vehicle will qualify for the Zero Risk Guarantee for the full lease term. This remains unchanged even if your attrition rate increases above 15% later on.

If your attrition rate exceeds 15% prior to a new vehicle’s start date, that vehicle will not fall within the scope of the Zero Risk Guarantee. Vehicles already in place at the time will remain unchanged under the Zero Risk Guarantee terms.