Last updated March 2023
Your privacy is important to Love Electric Financial Services Ltd. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies whether you use or interact with our website (www.loveelectric.cars) (the “Website”) or whenever you place an order with us.
Our Website may contain links to third party websites that are not covered by policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.
This policy contains the following information:
Who we are
“We” are Love Electric Financial Services Ltd, a company registered in Scotland under company number SC374952, with registered office at 101 Rose Street South Lane, Edinburgh, Scotland, EH2 3JG and Love Electric Protection Services Ltd, a company registered in Scotland under company number SC704824, with registered office at 23 St. Albans Road, Edinburgh, Scotland, EH9 2LT. We are the owners of this Website.
Our contact email address is [email protected]
We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. We comply with the UK data protection legislation. If any of legislation is replaced or superseded, we will also comply with that.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep this privacy notice under regular review and, if we make any changes to this notice, we will place an updated version on our Website and, where appropriate, notify you by e-mail. Regularly reviewing this page ensures you are always aware of what personal information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
What we may collect
Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you when you use our Website and when you sign up to the eCar scheme (“the Scheme”). Whenever we collect personal data about you, we must have a legal ground to do so. We will ensure that your personal data is processed lawfully, fairly, and transparently without adversely affecting your rights. The type of data we collect is as follows:
Type of data
Identity and contact information on request for a quote for the Scheme
Includes your named driver(s), if any:
We collect this information when you seek a quote for the Scheme. This information allows us to provide you with a quote and, if you decide to proceed, we will use these details to contact you.
Our lawful bases for processing this information is: (i) to perform our contract with you (i.e. to provide a quote); and (ii) in certain circumstances, to comply with a regulatory requirement or legal obligation to which we are subject.
If you choose not to provide this information, we will be unable to provide you with a quote.
Identity and contact information once you decide to proceed with the Scheme
Includes your named driver(s), if any:
We collect this information when you decide to proceed with the Scheme and you sign the Scheme documentation. This information allows us to consider your eligibility for the Scheme and we will use these details to contact you.
We do not use any automated decision-making to determine your eligibility for the Scheme.
Our lawful bases for processing this information is: (i) to perform our contract with you (i.e. to accept you for the Scheme); or (ii) in certain circumstances, to comply with a regulatory requirement or legal obligation to which we are subject.
If you choose not to provide this information, we will be unable to consider you or accept you for the Scheme.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our Website. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them and what kind.
This information is necessary for us to perform our contract with you, i.e., to give you access to the service our Website provides.
We also use this information to study how you use our Website, in order to improve and develop the services we provide, and better inform our marketing strategies.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
This information is necessary for our legitimate interest to present relevant content, products and services to you, including our newsletter, subscription updates and blog posts.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us or you can unsubscribe from such communications at any time.
This information is necessary for our legitimate interest to present relevant content, products and services to you.
We may process your data for compliance with a regulatory requirement or legal obligation to which we are subject to. Your data will only be processed if processing the data to comply with such obligation is a reasonable and appropriate way of achieving compliance.
We may share your data from time to time with third parties suppliers (only those involved in the supply of the electric vehicle including but not limited to manufacturers, leasing companies and insurers, and those involved in the supply of home chargers, where appropriate to your order).
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Information on cookies
Cookies are small text files placed on your device when you visit our site and are used to make the user’s experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site however, for non-essential cookies we need your permission.
These are the types of cookies we use:
Session and persistent cookies can be either first- or third-party cookies. A first party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookies may be used by us or our business partners.
The third-party cookies we may use are:
All our cookies are categorised by the role they fulfil on our Website:
a. Strictly Necessary: these are essential to enable you to move around our Website and use features such as secure services. Without these cookies such services could not be provided;
b. Functionality: allow the Website to remember your choices and to personal certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and
c. Performance: collect information as to how users use the Website. These cookies don't collect information that identifies a visitor. The information collected is aggregated and used to improve our Website.
d. None of the cookies employed are classified as Behavioural Targeting.
We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full Website experience to you.
If at any time you wish to disable our cookies, you may do so through the settings on your browser, or whenever the pop-up appears on our Website (each time you access the Website).
How we store your personal data
We store all your personal data on our servers within the United Kingdom.
If we ever need to transfer your data outside the United Kingdom, we will ensure that a similar degree of protection is afforded to your personal data by ensuring that at least one of the following safeguards is implemented:
a. we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data as determined by the ICO from time to time;
b. we have standard contractual clauses (approved for use in the UK) in place with these third parties before transferring data outside the EEA or the United Kingdom, and we will conduct regular due diligence on those contractors to ensure that they comply with the General Data Protection Regulation (2016/679).
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We will still be responsible for protection of your personal data, even where we have transferred it outside the United Kingdom.
How long will we use your personal data for?
We regularly review our data retention obligations to ensure we are not retaining data for longer to fulfil the purposes we collected it for, including for the purposes of satisfying any legal accounting, or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
How we disclose your information
We may disclose your information in the following cases:
To third party suppliers involved in the supply of the electric vehicle and connected services, such as insurance. We may contract with third parties who supply services that assist in providing the communications to you, these include cloud services used to send emails and other technology providers.
Your legal rights
When you provide us with personal data, you have certain legal rights, and these include:
Right to withdraw consent
If you wish to access, rectify, erase or transfer your personal data, please contact us at [email protected]
What happens when we link to other websites
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
The changes we may make to this policy
We can update this policy from time to time as laws change or as the Website changes. If we make material changes to the policy, and we need your consent to those changes, we will contact you by email to do so.