LOVE ELECTRIC FINANCIAL SERVICES LTD - PRIVACY AND COOKIE POLICY

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Last updated February 2025

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Introduction

Your privacy is important to Love Electric Financial Services Ltd. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies whether you use or interact with our website (www.loveelectric.cars) (the "Website") or whenever you place an order with us.

Our Website may contain links to third-party websites that are not covered by this policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

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This policy contains the following information:

  • Information about who we are
  • The changes we may make to the policy
  • Information on what we can collect
  • Information on cookies
  • How we store your personal data
  • How we disclose your information
  • Your rights regarding your personal data
  • What happens when we link to other websites

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Who we are

"We" are Love Electric Financial Services Ltd, a company registered in Scotland under company number SC374952, with registered office at 5 South Charlotte Street, Edinburgh, EH2 4AN. We are the owners of this Website.

We are the data controller and are responsible for your personal data. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details below:

Email: hello@loveelectric.cars

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We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. We comply with UK data protection legislation. If any of this legislation is replaced or superseded, we will also comply with that.

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You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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Changes to the privacy policy and your duty to inform us of changes

We keep this privacy notice under regular review and, if we make any changes to this notice, we will place an updated version on our Website and, where appropriate, notify you by email. Regularly reviewing this page ensures you are always aware of what personal information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.

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It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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What we may collect

Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you when you use our Website and when you sign up to the salary sacrifice scheme ("the Scheme"), make an application to lease ("Lease") a used electric vehicle (EV) via Business Contract Hire (BCH) or Personal Contract Hire (PCH).

Whenever we collect personal data about you, we must have a legal ground to do so. We will ensure that your personal data is processed lawfully, fairly, and transparently without adversely affecting your rights.

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Identity and contact information on request for more information about our services and pricing on our website:

  • Name
  • Email address

This information is necessary for our legitimate interest to present relevant content, products, and services to you.

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Identity and contact information on request for a quote for the Scheme and registering as a user of our app:

  • Name
  • Email address
  • Telephone number
  • Home address
  • Date of birth
  • Employer
  • Employment start date
  • Job title
  • Salary
  • National Insurance number
  • Driving licence number
  • Driving conviction history

Includes your named driver(s), if any:

  • Name
  • Email address
  • Telephone number
  • Home address
  • Date of birth
  • Driving licence number
  • Driving conviction history

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This information allows us to provide you with a quote and, if you decide to proceed, we will use these details to contact you.

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Our lawful bases for processing this information are:

  1. To perform our contract with you (i.e., to provide a quote); and
  2. To comply with a regulatory requirement or legal obligation to which we are subject.

If you choose not to provide this information, we will be unable to provide you with a quote or register you as a user of our app.

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Identity and contact information once you decide to proceed with the Scheme:

(Includes the same fields as above.)

We collect this information when you decide to proceed with the Scheme and you sign the Scheme documentation. This allows us to consider your eligibility for the Scheme, and we will use these details to contact you.

We do not use any automated decision-making to determine your eligibility for the Scheme.

If you choose not to provide this information, we will be unable to consider you or accept you for the Scheme.

We will share your data with third parties who are involved in providing the services included in the Scheme, including funders from our panel of lenders, our insurance broker, delivery partners, and our warranty provider where relevant.

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Identity, contact information, and bank account details when submitting an application for a Lease in your personal capacity or as a sole trader:

  • Name
  • Email address
  • Telephone number
  • Home address
  • Date of birth
  • Employer
  • Employment start date
  • Job title
  • Salary
  • Bank account sort code and account number

We collect this information when you submit an application for a Lease. We will share your information with our panel of lenders, who will assess your suitability for lease finance products, which will include a credit check.

Our lawful bases for processing this information are:

  1. To perform our contract with you (i.e., to submit your application for finance); and
  2. To comply with a regulatory requirement or legal obligation.

If you choose not to provide this information, we will be unable to submit your application for finance.

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Information on cookies

We use cookies in accordance with applicable law and regulation.

Cookies are small text files placed on your device when you visit our site and are used to enhance user experience.

We categorise cookies as follows:

  1. Strictly Necessary – Essential for site functionality.
  2. Functionality – Allows remembering user preferences.
  3. Performance – Helps improve website performance.

We will always ask for your consent to use non-essential cookies.

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How we store your personal data

We store all your personal data on our servers within the United Kingdom and the European Economic Area (EEA). If we ever need to transfer your data outside these regions, we will ensure appropriate safeguards are in place.

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Your legal rights

You have the following legal rights regarding your personal data:

  • Right to access, delete, or correct your data
  • Right to data portability
  • Right to be informed of data processing
  • Right to restrict processing
  • Right to object to processing
  • Right to complain to a supervisory authority

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Right to withdraw consent

If you wish to access, rectify, erase, or transfer your personal data, please contact us at hello@loveelectric.cars.

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Changes to this policy

We may update this policy periodically. If material changes occur, we will notify you via email.